LipMonthly Review and Opinion – #BoycottLipMonthly


Hi Guys!

So normally, I would never bash or negatively speak about a company but I feel like this is exactly how Lime Crimes fiasco happened as well.

I originally just came across Lipmonthly from a Instagram post. Me being a lip product junkie I really wanted to try it out. I also thought it would be a great addition to my subscription of Ipsy and that I can review the bags together. I subscribed to the 4 month subscription since I wanted to try it out before committing to a yearly. It took me over a month just to receive my first bag. The shipping took forever. The tracking number got updated super late.

I haven’t posted anything about them before because of two reasons. First, I always got the monthly bags super later, so I thought there was no point in review it since the next bag was already out. Second, the products were nothing special. I didn’t get anything that I was excited about and I didn’t want to speak negatively about a company.

LipMonthly has terrible customer service and procedures. When I originally subscribed to the 4 months, I didn’t know that it was a reoccurring thing, or I would have cancelled right away. I didn’t receive my last two bags (September/October) and they already took out money for the next 4 months!! When I contacted them to complain they said they can do nothing about it since they have a no refund policy. They told me the previous bags will be shipped out.. I didn’t receive a notice or a tracking number. When I contacted them for the tracking number they gave me the wrong one! They gave me another one, which updated today.. again it was the WRONG tracking number going to another province!! It is such a struggle dealing with it.

I still haven’t receive a refund, my previous bags and apparently the November bag is on its way.. if I get it.

I left a comment on their Instagram complaining about the customer service and not receiving my bags, I didn’t get any comments back or a single apology! When I went back to the picture I saw that someone else comment below me complain about a similar issue. A day later both of our comments were deleted. When they posted a new image, more people commented below complaining. I recommended that they screen shot their comment since it will most likely be deleted. And of course it was deleted, not only that but I was blocked from their page a long with the other people leaving negative feedback. This is so ridiculous! Instead of pushing dirt under the rug they should be looking at their policies and improving them based on customer feedback!

I have never been so disgusted by a company before. I thankfully screen shot my comments, please view below. You can go to their Instagram page and see for your self that it was deleted and magically they have no negative feedback. I don’t recommend getting this subscription at all!! These people are scammers, they are just going to take your money. Leave comments below about your experience!

Screenshot_2015-11-08-10-34-21 Screenshot_2015-11-08-10-37-06 Screenshot_2015-11-11-21-41-57

I am not the only one that has had issues with them. Check out this reddit post as well claiming that LipMonthly sends out old discontinued products:

Another blogger talking about issues with LipMonthly:

More horror stories:

Lip Monthly Subscription

I will keep adding on HONEST reviews I find about LipMonthly as I find them. Comment below if you had similar issues and your opinions on LipMonthly.

If you need any more convincing, check out twitter and peoples recent post to LipMonthly complaining about similar issues with no resolution!

UPDATE: 24/11/2015 I received the WRONG tracking number for the THIRD time!!! I still haven’t gotten my Sept/Oct bags or a refund!!

Better Business Bureau LipMonthly page! So many complaints!!

xoxo ~ Sehar

Instagram: MakeupBySehar

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    1. This is so disappointing when a company does things like this and thinks they can get away with it. It is just not good business practice. I did more research and there is so many other posts complaining about the company! Please share so others can be warned as well.

  1. I used to be subscribed to Lip Monthly (I cancelled because I just wasn’t using the products/they were all orange lipsticks) and honestly I was lucky. The only problems I had were with the tracking numbers and occasional delays, but that happens when you’re shipping from America to Australia so I let it slide. I cancelled a few months ago and thankfully had no problems cancelling or with the customer service. In fact, I sent a message about if any more money would be debited on a Saturday not expecting any response until the business week started in the US, but I got it early Monday our time (Sunday their time).

    Sorry to hear of your bad experiences, and I hope it works out for you!

    1. Me too! Its so sad that they delete all negative comments from their social media so new people that sign up have no warning! A lot of other people are having the same issues without any resolution. There is even a reddit blog on them sending discontinued products. As a blogger I find my self always checking review on new products I try. I wish I did the same for lipmonthly. Thanks for your comment! I read your blog too.

      1. I honestly can believe they are still in business! My review was from last year! But I see the lure of the brand. It’s why I signed up!!! I’m obsessed with lip products! But big mistake. And I also heard that they send discontinued products … some of which people have even found at dollar stores!!! So ridiculous. The charging after cancellation though is completely a scam!!!! I love how you compared them to Lime Crime! So so so true.

  2. Good to know. I’ve had nothing but good experience from the subs I currently subscribe to and have been a customer for 1-3 years with all of them. I did have a sub some time ago that was good and suddenly went down hill, big time. Doing research I found that they were going bankrupt or some similar issue…I canceled and a month later the company was no longer…

  3. I had previously discontinued my subscription before reading this but I am incredibly glad I did. I was watching reviews and other comments on YouTube and blogs about this company and many said similar things. I’m hoping all is resolved now. It’s such a shame.

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  12. First of all, you are telling people that you don’t want to talk bad about companies in general and you have spit poison over lip monthly. LOL
    I have to say experience that you had (if you did) is probably due to the mistake of Post Office or service, or whatever. Even if you order through Alibaba or Aliexpress or Amazon sometimes stuff won’t be delivered so what? They have clear policy, no refund. If you don’t like it you unsubscribe. My experience is great. Never had a problem. That’s why I stopped here and start typing the comment since I’m a bit disappointed with your blog. I hope people don’t get caught by your nonsense. If you could tell us how much were you payed to spit fire? 😀

    1. Thank you for stopping by and writing your ‘nonsense’ on my blog. This really shows that you actually care enough to come to my blog, read my articles and talk shit about it. But not sure if you know how to read properly since it is clear in the article that I did have this experience and I have proof with it. I have emails from Lip Monthly over cancelling my subscription and them giving me the WRONG tracking number three times. I understand that shipping takes long sometimes but I ordered it from them, not Ali Express or Amazon. More so, I have links to other articles complaining about the same issues and more. So before you start writing bullshit at least do your research so you don’t end up looking like an idiot. xoxo

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